Refund policy

RETURNS & REFUNDS

We want you to shop THE DROP with confidence. If there is a problem with your order, please contact us and our team will be happy to help.

CHANGE OF MIND

Eligible products may be returned within 7 days of delivery. Products must be unused, unopened, in their original packaging and in the same condition as received, with all seals, labels, accessories and included items intact.

For hygiene and safety reasons, opened or used beauty, skincare, cosmetic, personal-care and hygiene products cannot be returned or exchanged, unless the product is defective.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when you receive it. If an item arrives damaged, defective or incorrect, contact us within 48 hours of delivery with your order number and clear photos or video showing the product, packaging and issue.

Please keep the product and all original packaging while your claim is being reviewed. We may request additional information where necessary.

Once verified, we will arrange an appropriate replacement, exchange or refund.

RETURN APPROVAL

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Returned items will be inspected before a refund or exchange is approved. Items that are used, opened, incomplete, altered, damaged after delivery, or returned in a different condition from when supplied may be refused.

NON-RETURNABLE ITEMS

Certain items cannot be returned for change of mind, including opened beauty and personal-care products, hygiene-sensitive products, gift cards, clearance/final-sale items, and products specifically ordered or sourced at a customer’s request.

This does not affect any rights you may have under applicable consumer protection law.

REFUNDS

Approved refunds will be issued to the original payment method. Original delivery charges and return shipping costs are non-refundable for change-of-mind returns unless required by applicable law.

Processing times after a refund is issued may vary depending on the payment provider or bank.

FAIR USE

THE DROP reserves the right to refuse return or refund requests where there is reasonable evidence of fraud, abuse, product substitution, tampering or misuse, subject to applicable law.