Terms of service

TERMS OF SERVICE

Welcome to THE DROP. By accessing our website or purchasing from us, you agree to the following terms.

PRODUCTS & AVAILABILITY

We carefully select products from established and emerging brands. Product availability, specifications, packaging and pricing may change without notice.

We make every reasonable effort to display product information and images accurately. Colors, packaging and appearance may vary slightly from images shown online.

ORDERS

All orders are subject to availability and acceptance.

We reserve the right to cancel or refuse an order in cases including pricing or product errors, suspected fraud, payment issues, stock discrepancies or circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

PRICING & PAYMENT

Prices are displayed in the currency shown on the website or at checkout.

Payment must be successfully completed before an order is dispatched. Available payment methods are displayed at checkout.

AUTHENTICITY

THE DROP is committed to selling authentic products. We do not knowingly sell counterfeit products.

Unless expressly stated, THE DROP is an independent retailer and is not affiliated with, endorsed by, or an authorized representative of the brands whose products we sell.

SHIPPING & DELIVERY

Shipping availability, charges and estimated delivery times are shown at checkout where applicable.

International customers may be responsible for customs duties, taxes or import charges as described in our Shipping Policy.

RETURNS & REFUNDS

Returns, exchanges and refunds are governed by our Return & Refund Policy. Certain products may not be eligible for return for hygiene, safety or other reasons permitted by applicable law.

PRODUCT USE

Customers are responsible for using products according to the manufacturer’s instructions and any warnings supplied with the product.

Results, compatibility and individual experiences may vary depending on the product and user.

INTELLECTUAL PROPERTY

Content created for THE DROP, including our branding, graphics, photographs, text and website design, may not be reproduced, distributed or commercially used without permission.

Third-party brand names, trademarks and product imagery remain the property of their respective owners.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, THE DROP will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded under applicable consumer protection law.

CHANGES TO THESE TERMS

We may update these Terms of Service when necessary. The version published on our website at the time of purchase will apply to that order, subject to applicable law.

GOVERNING LAW

These Terms are governed by the laws of Thailand, without limiting any mandatory consumer rights that may apply to customers in their country of residence.

CONTACT

For questions about an order, product or these Terms, please contact THE DROP using the contact information provided on our website.