Shipping policy

SHIPPING & DELIVERY

THE DROP ships from Phuket, Thailand to customers in Thailand and selected international destinations.

THAILAND DELIVERY

Orders within Thailand are shipped using trusted local delivery partners.

Standard delivery is normally 1–2 business days after dispatch, depending on the destination and carrier.

Local delivery and in-store pickup may also be available for eligible Phuket orders and will be displayed at checkout when available.

INTERNATIONAL DELIVERY

We ship to selected countries worldwide.

International shipping charges are calculated according to the total shipment weight and are displayed at checkout before payment.

Estimated delivery times vary depending on the destination, carrier and customs processing. Delivery estimates shown at checkout are estimates only and are not guaranteed.

ORDER PROCESSING

Orders are normally prepared and dispatched as quickly as possible during business days. Orders placed on weekends or public holidays may be processed on the next business day.

Once an order has been handed to the carrier, delivery times may be affected by circumstances outside our control.

CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Unless specifically stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

Customers are responsible for ensuring that products ordered can legally be imported into their destination country.

DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery address and contact information.

Additional shipping costs resulting from an incorrect address, refused delivery, failed delivery attempt or unclaimed shipment may be charged to the customer.

DAMAGED OR LOST SHIPMENTS

If your order arrives damaged, please contact THE DROP within 48 hours of delivery with your order number and clear photos or video of the product and packaging.

If a shipment appears to be lost in transit, please contact us and we will assist with the carrier investigation.

QUESTIONS

For any questions regarding your shipment, please contact THE DROP and include your order number.